Date of meeting
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Topic Raised
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Comments
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OSC EGM/AGM
4.1.2012
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John Reid (LSA) complained that the LSA had written several letters to the Club, with no responses.
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Philip Beard wanted to commit to open lines of communication with fans groups. He wanted to arrange and diarise a set of regular meetings throughout the year.
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OSC EGM/AGM
4.1.2012
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Stewarding, ticket sales, loyalty points, website information.
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Items to be raised at future OSC meetings (see below).
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OSC EGM/AGM
4.1.2012
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Fans Liaison Officer.
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Philip Beard said Club needed to prioritise and would be unlikely to be able to fund necessary headcount for this role. He considered communication should be straightforward.
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OSC EGM/AGM
4.1.2012
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Loyalty Points
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Philip Beard recognised the need to review the Loyalty Points scheme.
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OSC Committee meeting
29.2.2012 attended by Becky Grote and Dan Laryea
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Stewarding issues
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No further action despite several individual emails to the Club.
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OSC Committee meeting
1.8.2012 attended by Philip Beard, Becky Grote, Dan Laryea, Jon Davies
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OSC Membership (what benefits?) and Function
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Philip Beard suggested OSC membership should be “opt-in”. He asked the Committee what it wanted the OSC function to be.
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OSC Committee meeting
1.8.2012 attended by Philip Beard, Becky Grote, Dan Laryea, Jon Davies
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Family Stand – OSC stated that the issue should have been handled more sensitively, with prior consultation.
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Philip Beard said the decision had to be made quickly and that the Lower Loft was the easiest section to change. The decision stands.
OSC noted that the Box Office staff had worked well when moving supporters’ seats.
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OSC Committee meeting
1.8.2012 attended by Philip Beard, Becky Grote, Dan Laryea, Jon Davies
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Ticket Touts brought up at meeting and emailed to Box Office. What controls in place to prevent this. Can tickets be tracked back to individuals?
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Club encouraged use of Viagogo.
Nothing could be done to stop ticket touts.
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OSC Committee meeting
1.8.2012 attended by Philip Beard, Becky Grote, Dan Laryea, Jon Davies
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Club tradition and history. Wanted contact maintained with ex-players and staff to keep tradition alive.
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Philip Beard happy to have a viable scheme set upif there was a particular purpose.
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OSC Committee meeting
1.8.2012 attended by Philip Beard, Becky Grote, Dan Laryea, Jon Davies
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Hospitality too expensive for most regular supporters. Asked whether less expensive facilities could be provided for supporters’ special occasions.
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All hospitality packages to be sold at maximum cost in order to accrue maximum profits.
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